Terms & conditions
By placing an order on www.princessbee.eu, you are accepting to purchase a Product, a Service and/or a Gift Card on and subject to the following terms and conditions of Princess Bee Foodstuff Trading LLC. The General Terms and Conditions always apply between you and Princess Bee Foodstuff Trading LLC when you use or place an order through the website www.princessbee.eu (the “Site”) or participate in a contest, a giveaway or the Loyalty Program of Princess Bee Foodstuff Trading LLC. The General Terms and Conditions contain important information for you as a customer of Princess Bee Foodstuff Trading LLC. Please read them carefully, together with our Privacy Policy. We also recommend you save or print the General Terms and Conditions, and Privacy Policy, so you can consult them again at a later date.
Princess Bee Honey Co. reserves the right to change the pricing of our products at any time and without notice.
Customers are given a user name when using our website. We reserve the right to refuse or cancel the user name, order and accessibility at any time and at our sole discretion. This can be due to abuse, misrepresentation, fraud or any other cause deemed to necessitate action. All users must agree to these terms upon registering their user name.
Occasionally, we will offer contests, sweepstakes, promotions or other events. These are in no way intended to guarantee any service or product other than and limited to that specifically described in the offer, and the event of a dispute will be decided solely at our discretion. All contestants must agree to these terms upon registering or entering the event. Customers may be asked for material, including photos or other media or social material, for sharing publicly on and through our website. When they deliver this, media is approved for total usage at our sole discretion unless expressly indicated otherwise to Princess Bee Honey Co. before the delivery.
We accept only online payment methods for our delivery orders. Payment by card is held by Ziina payment gateway and accepts major debit and credit cards, Apple and Google Pay.
CONTACT DETAILS
Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.
Princess Bee Foodstuff Trading LLC
City Tower 2
Dubai
UAE
E: hello@princessbee.eu
DED Trading License: 875690
return & refund policy
We hope you enjoy our products as much as we enjoy making them. Due to health protection and hygiene reasons, we do not accept returns or exchanges on food products, including all honey and edible items, once they have been delivered.
If you receive a product that is damaged, defective, or does not meet our quality standards, please contact us within 7 days of delivery. We will be happy to review your case and, where appropriate, provide a replacement or alternative solution.
Please note:
Refunds or replacements are only available for products that are proven to be faulty or damaged upon arrival.
Refunds (where applicable) may take 10–15 working days to appear in your account, depending on your issuing bank.
Limited-quantity items may not always be available for replacement; in such cases, an alternative or store credit may be offered.
We value your trust and are committed to ensuring you receive products that meet the high standards of Princess Bee Honey Co.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at hello@princessbee.eu
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Latest update: 21st March 2024
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Princess Bee Honey Co. has trademarks on all company-related logos, names and product descriptions and claims exclusive rights to all content on our website unless that content is open or derived from customer submissions. These terms and conditions can be modified immediately and without prior notice.